WhatsApp Governance In Andhra Pradesh: A New Era Of Public Service

• General

• December 12, 2024

Andhra Pradesh government has made a path-breaking initiative by launching a WhatsApp Governance platform to provide public services, gather citizen requests, and disseminate vital information. This initiative makes Andhra Pradesh the first state in the country to adopt such a system.

It has decided to launch an official WhatsApp number with a verified tick mark, as well. This number is being envisaged as a one-point service center, and it would offer 153 types of services initially, which might increase in the future. Details about these services were discussed by the RTGS CEO Dinesh Kumar in the recently held Collectors' Conference.

Key Features of WhatsApp Governance

1. Dissemination of Government Information

The platform will be utilized to share important updates and public announcements quickly. Examples of messages include:

• Weather Alerts: Warnings of heavy rains, floods, or lightning.
• Public Safety Tips: Safety precautions during viral outbreaks.
• Service Interruptions: Cuts in power supply or infrastructure repairs.
• Development Updates: Information on projects in a particular area.

These updates will ensure that crucial information reaches millions simultaneously.

2. Request Submission and Complaint Resolution

Citizens can directly dial this number to send their requests or complaints. The process is very simple:

• Users give their name, phone number, and address along with the details of their problem.
• A reference number is issued to track the status of resolution.
• Complaints like potholes, sewer leakages, or air pollution can be sent along with photographs for prompt action.

This streamlined mechanism increases transparency and efficiency in redressing public grievances.

3. Information on Government Schemes

The WhatsApp service will be able to inform in detail the following:

• Welfare schemes
• Development programs
• Various benefits offered through government schemes

This is helpful for the citizens so that they understand and receive the schemes in which they qualify.

4. Tourist Information and Services

Tourism related queries may also be catered for on WhatsApp. These include the following:

• Information regarding tourist spots in the state
• Reservations for tickets and stay

The interface will further ease the experience of both the residents and visitors in the state.

5. Payment of Bills and Getting Access to Certificates

Residents can use the WhatsApp number to:

• Pay electricity bills and property taxes
• Obtain trade licenses
• Book slots for temple visits and accommodations
• Make donations

Access land records and certificates related to the Revenue Department

Legitimacy and Analytics

Chief Minister Chandrababu reiterated the necessity of making all documents generated from the WhatsApp platform valid. He directed the officials to monitor data pertaining to requests and services from time to time in order to enhance the efficacy of the platform.