The Andhra Pradesh government intends to establish a mechanism similar to the central government's DigiLocker whereby official documents of every citizen can be availed with ease using the Aadhaar number. Information on all citizens will be geotagged as a family unit to ensure enhanced service delivery. Chief Minister N. Chandrababu Naidu instructed all departments to make use of this data-based mechanism. He said the data would flow automatically across departments for efficient service management.
Chief Minister Chandrababu Naidu announced that all government services should be made available online. He emphasized that services must also be accessible through WhatsApp and mobile applications. “If services are available online, people should not be asked to visit offices,” he said.
During a conference on Data-Based Governance held at the Secretariat, the Chief Minister directed ministers, secretaries, and department heads to ensure full implementation of online governance. District collectors, SPs, and task force officers joined the meeting virtually. He clarified that RTGS will only collect and manage data, but each department must take responsibility for implementation and results.
The Chief Minister gave emphasis to the use of technology in governance. “From now on, governance will be data-driven. If anybody lacks the required knowledge, we must learn,” he said. Naidu advised the senior officials to visit field locations instead of being confined to office work. He underlined that efficient use of data can prevent problems like poor sanitation or water contamination in hostels.
Naidu said Data Lake and Data Lens tools are ready for analytical usage. Necessary notifications would be issued by GAD. The departments should integrate their programmes with these tools and prepare AI-based use cases. He said RTG office construction in 13 districts would be completed by December 15 and, by then, service delivery would start in all the 26 districts.
The Chief Minister warned that a single mistake can damage the reputation of the government. Referring to the past irregularities, including those in the excise department, he said: "Transparency should ensure at every level. We must show the people that we are working honestly and correct the error immediately."
Naidu said the government was constantly getting data through RTGS, based on which informed decisions could be taken by departments. He said modern governance relied more on analytics and data centres than on vast office structures. In fact, a number of governments the world over had succeeded with such data-driven approaches.
Naidu expressed his concern over the low rate of resolution of public applications in some departments. He referred to data relating to the NTR district, where only 1,450 out of 4,174 applications were correctly resolved between September and October. He asked the officials to gear up for efficiency, resolve the issues relating to revenue and registration, and curb corruption. Though the satisfaction level in the registration department increased from 62% to 70%, he insisted that more needed to be done.
The Chief Minister called for teamwork across departments in providing quality services to every citizen. He said technology was employed effectively during Cyclone Montha's relief work. “We are one team working together,” he said. Naidu acknowledged challenges brought about by the previous administration, but he urged that everyone focus on rebuilding systems together. Preventive Approach Over Reactive Action He lambasted the tendency to respond only after incidents occur. The need of the hour is to have preventive policies and monitoring on a continuous basis, he emphasized. Citing instances of bus fires and stampedes, he said coordination needs to be improved and that technology should be used for early alerts and management. “If we use technology correctly, it will help prevent such incidents,” he said.
