Chief Minister Chandrababu Naidu said the government has to deliver a governance the people cherish. He asked the officials to work towards providing services with ease for the public instead of causing inconvenience to them. "Some officials act as though the clearance of files is a burden on them," he pointed out. What was required, he added, was smart work and not hard work unnecessarily. Though many departments process only two or three files a day, some were creating extra files for no valid reason. The government would, therefore, simplify the rules of doing business and amend them if needed, he announced. A committee comprising ministers and experts would oversee the changes.
During the meeting, he gave directions on various issues to the ministers, secretaries, and heads of departments. He said very soon, every file will have a linked file. The government is about to bring in a blockchain system to prevent tampering and increase the security of revenue records. He announced that relevant documents after registration will be couriered directly to the citizens. Similarly, Pattadar passbooks will be directly couriered to farmers without passing through printing centers or revenue offices.
He ordered all the departments to integrate their services online by January 15th without exception. The services of the Endowments Department and Revenue Department are not satisfactory, he observed. He asked the officials to get the news reports about the government performance analyzed and improve the system based on the factual findings. "Ratings will be introduced with regard to the work assigned to the Ministries,"
Many departments have not been audited for 8–10 years. The government will audit all departments. The Chief Minister said that funds for centrally sponsored schemes were diverted during the previous government, which made the central government come out with new policies to check misappropriation of funds. He said the present departments must maximize the use of centrally sponsored schemes. RTGS and the Planning Department will carry out real-time population census updates; it is expected to be fully updated by March.